Your Questions Answered — Fast, Reliable, and Transparent
📦 How do I send my parcel with Giant Logistics?
Sending your shipment is easy. Simply request a quote or call us directly. Once we confirm your shipment details, we’ll schedule a pickup using our own fleet and dispatch your package securely and on time.
💡 What makes Giant Logistics the best choice?
We offer end-to-end logistics with bonded warehousing, temperature-controlled trucks, and direct port access—no subcontractors involved. You're dealing with a trusted, experienced, and transparent logistics partner.
🧾 Can I get a refund if there’s an issue?
Yes, we have a clear and fair refund and claims process. If your shipment is delayed or damaged due to service errors,our customer support team will assist with compensation or re-delivery promptly.
📍 How will I know when my parcel arrives?
Every shipment comes with real-time GPS tracking. You’ll receive updates via email or SMS, including estimated delivery times and confirmation once your parcel is delivered.
🌐 Is Giant Logistics available in my area?
We serve all major cities across Canada and provide cross-border services to the U.S. If you're unsure, reach out and we’ll confirm coverage in your area within minutes.
🔐 Is my shipment safe during transit?
Absolutely. Our trucks are ELD-compliant, our drivers are fully trained, and all cargo is tracked and insured. We also offer temperature-controlled options for sensitive shipments.
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