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    Frequently Asked Questions

    Your Questions Answered — Fast, Reliable, and Transparent

    📦 How do I send my parcel with Giant Logistics?

    Sending your shipment is easy. Simply request a quote or call us directly. Once we confirm your shipment details, we’ll schedule a pickup using our own fleet and dispatch your package securely and on time.

    We offer end-to-end logistics with bonded warehousing, temperature-controlled trucks, and direct port access—no subcontractors involved. You're dealing with a trusted, experienced, and transparent logistics partner.

    Yes, we have a clear and fair refund and claims process. If your shipment is delayed or damaged due to service errors,our customer support team will assist with compensation or re-delivery promptly.

    Every shipment comes with real-time GPS tracking. You’ll receive updates via email or SMS, including estimated delivery times and confirmation once your parcel is delivered.

    We serve all major cities across Canada and provide cross-border services to the U.S. If you're unsure, reach out and we’ll confirm coverage in your area within minutes.

    Absolutely. Our trucks are ELD-compliant, our drivers are fully trained, and all cargo is tracked and insured. We also offer temperature-controlled options for sensitive shipments.